Refund policy

Returns and Refunds. 

All Alani Organics packages are wrapped up by hand and sent with care.  Should the unlikely happen and you receive an incorrect item, please contact us here (support@alaniorganics.com) and we will happily send out a replacement. 

We cannot accept returns or process a refund for a product used that you experience sensitivity to or an allergic reaction. We do ask that you read the full list of ingredients displayed on our website for anything you purchase to avoid any problems. Our customer care team is also there for you to answer any questions about our products should you want further advice, you can contact the customer care team via email on support@alaniorganics.com.   

Unfortunately, we cannot offer refunds or exchanges for used products or open products for general reasons of dissatisfaction such as the scent or texture. Furthermore, we are so confident in the efficacy of all products available on our website that we're sure we can help you with any skin concern you have. Just get in touch prior to purchase to ensure you get the right products for your skin type/concern and check our ingredients’ lists which are displayed on every product page.   

We suggest you also read the product description to make sure that there's no chance of allergy before purchasing any of our products. Finally, please check your purchase before opening or using the products to make sure your order is correct.  Our aim is for you to completely benefit from your chosen products, and we only want to create an enjoyable experience for you. If you are unsatisfied with anything at all, including product quality, retain the item(s) and get in touch to discuss any concerns and the opportunity to resolve any issues.  We may ask that you return the items for quality control. As always, we appreciate all customer feedback. 

Instructions Upon Receiving a Damaged Delivery 

We ask that all deliveries are checked by you immediately upon arrival. If your products arrive damaged or broken, please get in touch with us within 48 hours from the date of delivery to discuss a credit note or replacement products. We respectfully ask that you take any photographs of the damage incurred, this will help us to address any shipping issues going forwards (support@alaniorganics.com).